FAQ

Frequently Asked Questions

 

Shipping
Usage
Product
Relations
Charity

 

Shipping
Where does YLLO ship?

We currently ship to a whoppin' 42 counties: Australia, Austria, Belgium, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Hong Kong, Hungary, India, Italy, Ireland (Northern), Israel, Japan, Korea (South), Latvia, Lebanon, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Singapore, Slovak Republic, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, and the United States. 

We're always working on adding more countries to the list. Let us know if you're itching to #getyellow by emailing us or reaching out to us on Instagram.

How does shipping work?

You order, we process, then ship. Please allow for 1 - 4 business days of processing time due to a large volume of orders. Your tracking number will update as soon as your order leaves our fulfillment centre.  

You are responsible if your package gets redirected to us marked as unclaimed. We will not offer free shipping back to you. By shopping on ylloscrub.com, you agree to these terms and conditions.

Domestic orders

If you live in North America, we offer free shipping. How awesome is that? Your order should arrive between 4 - 6 business days after it's shipped out.

International orders

International parcel delivery can take anywhere from 2 - 4 weeks depending on where you live. Our price DOES NOT include duty and tax fees. Duty, VAAT and customs tariffs are set by the destination country. This amount, if any, varies by country. YLLO does not have control over these charges nor do we collect this money.

My tracking number isn't updating.

Don't panic! Sometimes carriers can take a couple business days to update your tracking information. If you think your tracking number is having real problems, reach out to us at hello@ylloscrub.com and we'll dig deeper for you!

My tracking status states 'Delivered' but I can't find my package.

If you live outside the US, your package may be held up at customs due to an outstanding tariff charge. You should receive a phone call or slip in the mail informing you of these fees.

YLLO is not responsible for lost or stolen packages if confirmed delivery. The customer accepts full responsibly for any loss or damage to these items, or if your package gets redirected to us marked as unclaimed

I made a mistake with my shipping address.

Oops—no worries though. Simply email us at hello@ylloscrub.com and we'll update it for you.

Usage
How do I get yellow?
  1. Wash your face, removing all makeup.
  2. Scoop out a tablespoon of scrub and mix well with a teaspoon of water. If you want to change it up, you can also mix it with yogurt, milk, honey, rosewater, green tea, or apple cider vinegar for added benefits. That's the beauty of our scrub coming in powdered form!
  3. Apply all over your face with your fingers or a brush. Scrub gently in a circular motion, targeting problem areas.
  4. Leave on for 15-20 minutes. Do some yoga, watch a show, scare your friends.
  5. Rinse well with warm water and pat dry. Please don't use your favourite white towel—it may stain.
  6. Wash your hands with soap and water.
Will YLLO stain my skin?

YLLO will never permanently stain your skin. Here's why:

  1. We use amazing organic turmeric that doesn't contain any dyes. Many store-bought turmeric powders have additional dyes that make them more vibrant - and can therefore stain much more easily.
  2. We've formulated our scrub with just the right amount of turmeric and combined it with natural exfoliants like sugar, sea salt and chickpea flour. These ingredients work together to counteract turmeric's natural staining effects.
After rinsing, there's still some yellow left over. What now?

If you have trouble removing all the scrub with water alone, you can finish up with some coconut oil, castor oil, or your favourite cleanser. Using a cotton ball, gently wipe to remove the leftover colour. Although our scrub will never permanently stain your skin, it can leave colour on your towels. Be sure to use a dark towel (or paper towel if you own expensive towels) to pat your skin dry after rinsing in case any residue remains.

My fingernails are yellow! How can I remove the colour?

If your fingernails become yellow from applying our scrub, you can easily remove the colour with a mixture of baking soda and lemon juice. Nails can react a bit differently with turmeric, so if you've just got a fresh mani, try applying our scrub with a brush instead.

How long until I see results?

When used regularly 2-3x a week, you should expect to see noticeable results in about a month or two. Everyone is different though, so be patient! It'll be worth it.

I'm pregnant. Can I still use YLLO?

The nice thing about YLLO is that it's 100% natural and free of preservatives, parabens, or other nasty chemicals. However, with a baby on the way, we always recommend you consult your doctor before introducing anything new to your skin regime.

I'm not satisfied with YLLO. Can I get a refund?

Totally. If you're not happy with how things are going or your skin just isn't loving our ingredients, just let us at hello@ylloscrub.com and we'll fully refund your purchase. No questions asked.

 

Product
How long does one package of YLLO last?

If used 2x a week, one package should last you about 2 months.

How should I store YLLO?

Store your pack of YLLO in a dry place at room temperature to avoid clumping. Since we don't use any chemicals, if left in a cold environment, the coconut oil may harden a little. Don't worry though—if hardening does happen, it doesn't mean YLLO is any less effective. Just massage the scrub apart with your fingers or crush with a spoon before you mix in your liquid.

Why does YLLO come in powdered form?

There are a few reasons why we sell our scrub as a powder:

  1. There's no need for preservatives or harmful chemicals (always a win).
  2. There's a muuuuuch longer shelf life. You can keep using our scrub for up to two years without worrying about ingredients going bad or losing their amazing benefits.
  3. You can activate our scrub with your liquid of choice for added benefits. Instead of water, try using yogurt, milk, honey, rosewater, green tea, or apple cider vinegar.
Does YLLO expire?

Because we don't use any perishable ingredients, our scrub is safe to use for a full two years. Our vitamin E also acts a powerful natural preservative. Pretty cool, right?

What else is in YLLO besides turmeric?

YLLO also contains chickpea flour, cold pressed coconut oil, raw cane sugar, sea salt, pure vitamin E oil, and essential lemon oil.

Is YLLO gluten-free?

Yes! We use chickpea flour as our binding agent. It's a win-win since chickpeas have wonderful skin-healing powers and also work to lighten and eliminate facial hair growth.

Is YLLO vegan?

Totally! We don't use any animal products in our scrub. Just nature and all its beauty. 

Do you test on animals?

Never, ever.

 

Relations
I want to sell your scrub in my retail store. Do you wholesale?

While we don't offer wholesale rates often, we are always open to a conversation. Email us at hello@ylloscrub.com to start chatting with us.

Do you send out samples?

Sorry, we don't send out samples at this time. However, we do offer full refunds if you aren't satisfied with our product. So order away—you have nothing to lose!

I still can't find the answer to my question.

Send us an email to hello@ylloscrub.com and we'll get back to you within 48 hours. Promise!

 

Charity
Is YLLO affiliated with a charity?

Yes! We support Girls Not Brides member organizations across the world. Visit Girls Not Brides to read about all the wonderful, world-changing goals that they’ve set out to tackle and how you can get involved.

How does my purchase help?

We donate 10% of all profits to Girls Not Brides member organizations across the world.

How can I stay up-to-date with projects that YLLO has helped?

We send regular updates via our mailing list at the bottom of this page.